Shipping
We will ship your order within 3-5 working days.
Sometimes we have to wait for the production. Therefore, the shipping date may go up to 7 working days.
The day of arrival of your order depends on the postal service of your country.
For urgent orders or questions, please contact studio@mae-engelgeer.nl, so we can help you.

Delivery costs
Delivery costs will be automatically calculated based on weight and region in the checkout process.

Return
If you are not satisfied with your purchase, you have 15 days from the shipped date to return your order to us for a refund. Items returned must be unworn and in resalable condition. You do have to pay the postage costs.

All orders placed on mae-engelgeer.nl can be returned to Studio Mae Engelgeer. Along with the item you wish to exchange and order receipt.

Mae Engelgeer
Zeeburgerpad 75
1019 AD, Amsterdam
The Netherlands

We recommend you send your return using a trackable method!
Until we receive your return to our shop, the items and their condition are your responsibility.
We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

Faulty items
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at studio@mae-engelgeer.nl stating your order number and the nature of the fault.

Exchanges
You will have to send the item back to us for a refund to be processed, and place a new order for the alternate item.

 

studio@mae-engelgeer.nl

+31 (0)6 10897914

Chamber of Commerce number: 34336400

VAT identification number: NL192504897 B01